There are a huge variety of reasons you may want to call Virgin Media, and in this guide we'll cover them all to ensure you're dialling the right one to get your issue or enquiry seen to as quickly as possible.
There is far more detail to it further into the guide, but we can at least try to save you as much time as possible by telling you right here in the intro there are two main numbers you need to know about. As an existing customer, any issue can be directed through Virgin Media's general customer service number (there are other numbers for technical help and other stuff that we will look at later), which is 0345 454 1111.
If you're not already a Virgin Media customer, but would like to be one and need help talking through your package requirements, be that broadband, TV or both, there is a second number which will take you through to a team of package experts working with Virgin Media to help you find the right package for you. That number is 0333 210 1171.
Virgin Media customer service phone number
Virgin Media's general number for customer services is 0345 454 1111. Dialling it will take you to a multiple choice options menu where you can use the numbers on your phone to choose the series of options pertinent to your query or issue. Broadly, this number is good for everything if you're a Virgin Media customer.
The only exception to this will be if you have an ongoing fault issue that requires you to regularly stay in touch with Virgin Media to resolve. In these cases you may be assigned a case worker who you can call on a unique number until your issues are resolved.
Virgin Media deals and offers phone number
If you're looking to become a new customer and are looking for the best deal, the number is 0333 210 1171. This will take you through to a team of experts working with Virgin Media to help new customers through the package selection process. It's a really handy service and will save you a lot of time if you aren't sure which speed or TV package to get.
It's also useful because the team won't let you miss out on any good deals and offers Virgin Media has on at any given moment. They can be easy to miss. If you call up the team, you really can't go wrong.
Virgin Media technical help phone number
Sometimes, as a Virgin Media customer, you're going to have to get some technical help. Virgin Media, sadly, doesn't provide an exclusive number for this, which is a shame. Instead, you'll have to work your way through the main customer services number, which is 0345 454 1111.
This is quite cumbersome because selecting the options on the automated system to get you through to report a fault will automatically trigger an automated system that will reset your router and then ask you to check if that fixed it. It will hang up on you before waiting for an answer. You then have to call back again when inevitably you still have the same problem (because turning it off and on again is the thing most of us do before calling tech support).
Phone number to make a payment to Virgin Media
This will be the main customer services phone number, which is 0345 454 1111. There are a number of reasons why you may wish to make a further payment to Virgin Media. The options you need on the automated phone system and 1, then 2.
Phone number to get Virgin Media Broadband and TV
If you're looking for a VIrgin Media Broadband deal with or without Virgin TV but you're not sure which package is right for you, the number is 0333 210 1171. The team there works closely with Virgin Media and will have the most up to date information on the deals available. You're guaranteed to get the deal that's most suited to your needs and at the lowest price available.
Virgin Media billing enquiries number
If you have a problem with your bill, including incorrect amounts charged or difficulty paying, you can call Virgin Media on 0345 454 1111. You should select 1 on Virgin Media's automated reply system and follow the prompts to get you through to the right person.
Phone number for Virgin Media installation issues
If you've just had, or are about the get Virgin Media installed and you are having some sort of issue with the process either in how it's going or how it turned out, you can call Virgin Media on 0345 454 1111. Follow the prompts to get you through to problems with installation or problems with your order.
Phone number for getting a Virgin TV deal with Sky Sports or Sky Cinema
The deals team can help you with any specific requirements you have for your Virgin Media package – that includes getting Sky premium channel bundles included from day one. The number for the new deals team is 0333 210 1171. Just bear in mind that Sky premium channel packages aren't cheap. Knowing that going in will save you from the potential sticker shock.
What's the phone number to cancel my Virgin Media contract?
If you're an existing customer and you're thinking of leaving Virgin Media, you can call them on 0345 454 1111. Couple of things to bear in mind if you do, though.
Virgin Media won't let you out of your contract early. So if your existing contract hasn't expired, it will make you pay the sum total of every month that remains on it. It will even do that if you're moving house to somewhere where you can't get Virgin Media, which may not seem very fair, but that's their policy.
Second, you should bear in mind that Virgin Media may try to offer you a better deal if you stay. If they do, listen to what they offer… it may be worth your while.
Can I call Virgin Media for free?
Yes. Unbeknownst to many, Virgin Media has yet another number you won't see it making a big song and dance about – mainly because Virgin Media would rather you didn't use it. That number is 0800 052 0422. It works in much the same way as the main customer service number (0345 454 1111), with the key difference being it'll be free from all UK landlines and most mobiles.
If you're unsure whether 0800 numbers are free on your mobile contract, you should check with your provider.
What number should I call to get a Virgin TV deal?
Virgin Media doesn't offer its TV deals on their own – you have to get Virgin Media broadband before you can add TV. That makes its offering a little more restrictive than Sky's (Sky is happy for you to take out Sky TV solo). In any case, to get a Virgin Media broadband and TV deal, you can call the deals team on 0345 454 1111.
Virgin Media phone numbers operating hours
If you're an existing customer, you can call Virgin Media customer services either on its main number (0345 454 1111) or its freephone number (0800 052 0422). Lines are open 8am to 8pm Monday to Saturday. If you're a potential new customer and looking for a broadband or broadband and TV deal from Virgin Media, the number is 0333 210 1171, and lines are open 9am to 8pm, seven days a week.
